Furniture Shipping & Handling - Lafayhome.com
Once you've placed your order, we will send you an order confirmation email letting you know that your order has been received and is being processed. Purchases will be shipped to you directly from the manufacturer's warehouse by UPS or FedEx or other carrier. After your order is shipped, you will receive another email confirmation notifying you that your order is on its way, and we'll provide you with the shipping company's tracking number. In-stock items usually ship 1 - 3 business days after you place the order. In most cases, you will receive your order within one week. Special order items may take up to 6 weeks.
OVERSIZED ITEMS - Some items we sell are too large or too heavy to ship using a Small Parcel carrier (e.g. UPS or FedEx). In these cases, we will ship via truck freight (L.T.L. carrier) at no additional cost to you. Truck freight is different than standard UPS or FedEx in that you will be contacted by the shipping carrier to schedule a delivery appointment. A signature is required for all truck freight deliveries; someone must be available during business hours (Monday-Friday 8:00AM to 5:00PM) to sign for the delivery. Be forewarned that the driver is only responsible to deliver to curbside or driveway; although more often than not, they will take the items off the truck to your door.
The most important thing to remember about truck freight is that you must inspect the package and its contents at the time of delivery. If you detect any damage, or if there is any reason at all for you to be concerned about damage, please refuse delivery or write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. If the driver needs to leave before you have a chance to thoroughly inspect the shipment, write "SUBJECT TO INSPECTION FOR CONCEALED DAMAGE" next to your signature on the bill of lading. This ensures that if there is any damage, it will be easy to take care of the problem. Be sure to notify us within 24 hours of delivery to report any damage. Please allow an additional 1-3 days for truck freight delivery.