Discount Furniture For Every Budget!
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Customer Service

 

Payment Method Accepted

  • Credit Card (VISA, MasterCard & American Express, Discover)
  • PayPal
  • Google Checkout
  • Checks
  • Money Orders

Safety On LaFayHome.com

At LaFayHome.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by Paypal Company, It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice.

Returns & Replacements

Small appliances, furniture and decor items will get 30 days to return item in original packaging.  We will offer at most 100% refund only of products which are defected, or sent by mistake. We grant no authorization for the returning of  clearance products and closeouts furniture. You are free to contact our customer service correspondence to acquire return authorization number before return.

Return Policy

We want you to be 100% satisfied with your purchase. If you wish to return an item, you may send it back within 30 days of the delivery date for a refund. Refunds will be for the merchandise amount less the applicable restocking fee (see chart below) and shipping charges. Customers are responsible for 100% of all ACTUAL shipping charges (i.e. delivery & return), regardless of what the customer initially paid or didn't pay (i.e. free shipping) to have the item(s) delivered.

Restocking Fee*Conditions
   
20% Decor Items
25% All Furniture 
No Returns Pulaski
+ all discontinued / clearance sale items, wholesale interiors, ZUO modern

*Restocking Fee is based on the original price (not including any discount or coupon offers).

 

Please contact us for a return authorization number and instructions prior to returning any merchandise. Any item returned without a pre-authorized return number will not be credited. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number on the outside of the package to be returned. 

To help you through the return process, here are a few guidelines:

  • Pack the item carefully in its original packing materials.

    All products must be returned in "AS NEW" condition - the way it was received, in its original packaging and in 100% resalable condition. Returns are inspected at the warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost.

  • Ship your parcel back prepaid and insured.

    It is strongly recommended that you use a reliable carrier (e.g. UPS, Federal Express or Parcel Post) that offers tracking. We also require that you insure the package, as you will be responsible for ensuring that all items arrive to us in their original condition.

  • Send your returns to:

    You will be advised of the ship-to address.

If You Received an Order That Is Defective or Damaged

If your purchase arrives defective or damaged from shipment, please DO NOT throw away the box or any packing material. Be sure to notify us within 24 hours of delivery to report the damage. Digital photos are a big help and expedite the process. We will arrange for the damaged goods to be returned and replacement item(s) to be shipped out to you at no additional charge. Shipping costs related to merchandise received damaged or defective will be taken care of by Lafayhome.com.

Refunding

We will begin processing your return promptly upon receipt of your package and will send you an email confirmation once your refund has been entered. Please allow up to 10 business days for your return to reach us and be processed.

Your credit card will be credited for the full applicable amount within 5 business days of receipt of the returned merchandise. You should allow one to two billing cycles (about one month) for the credit to appear on your paper statement.

Cancellation Policy

You may cancel your order for any reason and receive a full refund provided your order has not shipped. However, we will need to confirm with the individual manufacturer that your order has not shipped. Cancellations are not guaranteed until you receive an e-mail confirming cancellation. Once an order is shipped, the terms of our return policy will take effect.

Terms and Conditions of Sale

Service Area

We offer shipping to all 50 United States. However, we cannot deliver to P.O. Box locations or APO/FPO addresses.

Payment Procedures

We accept MasterCard, Visa, American Express, and Novus (Discover). Your credit card will not be charged until your order ships. However, we obtain preauthorization from your credit card company at the time your order is placed. When your order ships, the preauthorization amount will be replaced by an actual charge debited from your card.

Sales Tax

Lafayhome.com only collects sales tax for those orders shipped to Gerogia, where we are located. We do not charge sales tax on orders shipped to any other location.

Delivery

Once you've placed your order, we will send you an order confirmation email letting you know that your order has been received and is being processed. Purchases will be shipped to you directly from the manufacturer's warehouse by UPS or FedEx or other carrier. After your order is shipped, you will receive another email confirmation notifying you that your order is on its way, and we'll provide you with the shipping company's tracking number. In-stock items usually ship 1 - 3 business days after you place the order. In most cases, you will receive your order within one week. Special order items may take up to 6 weeks.

OVERSIZED ITEMS - Some items we sell are too large or too heavy to ship using a Small Parcel carrier (e.g. UPS or FedEx). In these cases, we will ship via truck freight (L.T.L. carrier) at no additional cost to you. Truck freight is different than standard UPS or FedEx in that you will be contacted by the shipping carrier to schedule a delivery appointment. A signature is required for all truck freight deliveries; someone must be available during business hours (Monday-Friday 8:00AM to 5:00PM) to sign for the delivery. Be forewarned that the driver is only responsible to deliver to curbside or driveway; although more often than not, they will take the items off the truck to your door. The most important thing to remember about truck freight is that you must inspect the package and its contents at the time of delivery. If you detect any damage, or if there is any reason at all for you to be concerned about damage, please refuse delivery or write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. If the driver needs to leave before you have a chance to thoroughly inspect the shipment, write "SUBJECT TO INSPECTION FOR CONCEALED DAMAGE" next to your signature on the bill of lading. This ensures that if there is any damage, it will be easy to take care of the problem. Be sure to notify us within 24 hours of delivery to report any damage. Please allow an additional 1-3 days for truck freight delivery.

Website Errors, Inaccuracies or Omissions

Lafayhome.com strives to ensure that the content on this website is complete and current. However, we do not guarantee that it is free of errors, inaccuracies or omissions related to price, product description or availability. Further, Lafayhome.com reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, regardless of whether the order has been submitted and/or confirmed.

Note: Due to the hand-crafted nature of many of the unique products sold on Lafayhome.com, it is normal for dimensions, color and finish to vary from item to item. Furthermore, product colors viewed on websites will vary from one computer monitor to another because of the way different monitors and web browsers render colors. Factor in various lighting conditions in your home vs. the photography studio and slight variations in perceived color are to be expected.

Price Match Policy

If you happen to find a price advertised for less - We will make the price lower for you!

Simply Email Us a link to the deal. We'll validate it and make you an offer you can't refuse.

Price Match Policy Guidelines:

Items eligible for Price Match must have a published online price by an authorized dealer. Items must be in stock at the competitor and available for immediate delivery. The Price Match cannot be used in conjunction with any other coupon or project pricing offers, nor does it apply to limited-quantity offers, auction sites, Ebay, classified ads, manufacturer's rebates, closeouts, clearances, bulk quantity items, or typographical errors. Products must be first quality, all new, factory-sealed, of the same brand, style and SKU. Hall Commerce, LLC reserves the right to consider any applicable tax and/or shipping charges when offering the Price Match.

Shipping Options

We offer free basic ground shipping on all items that can be shipped via standard UPS or FedEx. Exclusions from the free shipping offer include some OVERSIZED items that require special handling and all shipments to Alaska, Hawaii, or Puerto Rico.

Free Basic Ground - ships via industry-leading ground carriers, including FedEx, UPS, and LTL Freight. Tracking numbers are provided. Note: If part of your order is out-of-stock, we reserve the right to hold your order until it can ship in its entirety.

Priority Ground - same as above, except with priority treatment. Priority Ground orders are submitted to the factory as a "HOT RUSH". They are consequently processed and shipped before Basic Ground orders. If your order contains multiple items and a portion is on backorder, Priority Ground orders will split-ship at no additional cost, thereby ensuring you'll receive your merchandise as soon as possible.

2nd Day Air - available for most in-stock items (excluding oversized pieces) by special request. Please call ahead for pricing.

 

 

Contact Us

sales@lafayhome.com